Contact Hotel Lunotel
in Saint-Lô
+33 (0)2 33 56 56 56
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General terms and conditions of sale


The hotel’s rules and policies are displayed in every room, in the office and at the hotel’s reception, as required by law. Any guest with a room is deemed to have read and agreed to these requirements.


The hotel owner is free to refuse guests who are indecently attired or ill-dressed, or whose behaviour is noisy or improper and is incompatible with accepted standards of good behaviour and contrary to public order.


The room price is per day and paid in advance or at the end of the stay, depending on the terms set out in the booking. Non-payment will result in the immediate expulsion of the guest, subject to legal proceedings for the payment of what they owe. In the event of a dispute, the Commercial Court on which the hotel depends will have jurisdiction. We accept the following credit cards: Visa, Eurocard-Mastercard, American Express and Chèque déjeuner.

The hotel keeper can ask anyone staying at the hotel to provide an identity card or passport for any type of payment. If you are unable to provide this document, we will be obliged to refuse your request for a room.


Fraud is an offence of misrepresentation characterised by consuming a good or a service
  •     in the knowledge that you cannot and do not intend to pay for it,
  •     while pretending to be willing to pay.
This type of fraud carries a sentence of six months in prison and a €7,500 fine on top of damages.


Our rooms are rented for the number of people indicated, in keeping with the type of room:
  •     Single room 1 pers maximum
  •     Double room 1 to 2 pers maximum
  •     Room for three 1 to 3 pers maximum
  •     Room for four 1 to 4 pers maximum
If a guest should fail to comply with these rules, the hotel reserves the right to invoice the guest responsible in their presence or absence, for the cost of the rooms in line with the number of extra guests observed, at the price in effect when the rules were broken. The hotel will debit the credit card of the dishonest guest.


In the event of damage, deterioration or theft of the interior or exterior furnishings or items (linen, etc.), the hotel reserves the right to invoice the cost incurred for their repair or replacement.


No refunds will be made. If a guest should leave early, the stay is still payable in full. Under no circumstances will delays in checking in or early departures give rise to a refund.

CANCELLATION TERMS (excluding negotiated prices)

Excluding event-related periods: 
No fee for cancellations up to 48 hours prior to the stay. Beyond this, the deposit will be kept by the hotel or the credit card will be debited for the cost of the first night.
During event-related periods:
You must pay a deposit covering 50% of the cost of the stay. This deposit will confirm the booking and the services ordered.
The sum of the deposit requested will be indicated on the pro forma sent by the hotel and must be paid by the date indicated by the hotel and no later.
The 50% deposit will be cashed and kept by the hotel, if the guest should cancel less than 30 days prior to check in.


The rooms provided for our guests are checked, functional and in good condition. Consequently, any occupation of a room entails the acknowledgement of the condition of the inventory of furnishings by the guest.

Our guests are asked to inform the hotel reception immediately if anything is amiss. Our rooms are available from 3.00 pm and must be vacated by 11.00 am.
If you check out after 11.00 am and before 2.30 pm or check in before 3.00 pm, a supplement will be invoiced in keeping with our pricing conditions. If you should check out after 2.30 pm, an extra night will be invoiced. To keep your room for an extra night, you must inform reception before 11.00 am the same day, subject to availability.

The room is for a specific number of people. For hotel safety reasons, guests cannot accommodate visitors in the room.


We would like to remind you that there is a strict non-smoking policy in place in all public places since 2 January 2008. It is also prohibited to smoke in rooms for obvious safety reasons and the comfort of our guests. If you do not pay attention to this ban, you will be charged an extra €30 per night. The use of gas appliances in our rooms is also prohibited.


Small pets (cats and dogs) are allowed, but must be kept on a lead in all the hotel’s common areas and taken out of the hotel enclosure to relieve themselves. Pets must not be left alone in the room. A supplement will be invoiced per pet and per night, according to our pricing conditions. If the room is damaged, a fixed rate of €90 will be invoiced.


Breakfast is served in the dining room from 6.30 am to 9.00 am during the week and from 8.00 am to 10.00 am at the weekend and on bank holidays. A supplement will be invoiced at the applicable rate for any form of room service. The restaurant is open from Monday to Thursday from 7.00 pm to 8.45 pm (only open in the evening). It may be open at the weekend during events, on certain conditions (information available at reception). For any meal tray service in your room, a supplement will be invoiced at the applicable rate.


The reception declines all responsibility for luggage or items left in public places.


We kindly ask our guests to maintain their room in proper order and respect the hotel premises. The guest is personally liable for any damage. The guest will be given a key to access their room. The loss of this key will be invoiced €25 to cover the cost of making a copy. Please remember to bring your key back to reception on check out.

Please respect the other guests’ need for rest and remember not to bang doors or make too much noise, particularly between 9.00 pm and 9.00 am. Any noise disturbances linked to a person or their pet’s behaviour will result in the hotel keeper asking the guest to leave the hotel, and this without needing to implement sound-proofing measures, when the noise is loud enough to affect the tranquillity of the other guests adversely (Art. R.1334-30 and R.1334-31 of the Code of Public Health). A hotel room is a place of rest. Any form of trade is strictly forbidden, with a view to preventing the exploitation of minors (guests as well as companions).


The hotel rules and policies apply to all bookings. Any stay entails the guest’s agreement to the terms and conditions and hotel’s rules and policies.


If the customer fails to receive a satisfactory response from the reservations department within a reasonable period of time, he or she may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his or her website: www.mtv.travel

Address: La Médiation Tourisme et Voyage, BP 80 303 75 823 Paris Cedex 17


In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list can be accessed via the following website: www.bloctel.gouv.fr.
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